In recent months there have been several companies that have offered a quality service from the first moment, so much so, that customers are in the foreground. Therefore, IVECO has not hesitated to offer maximum support in case of unscheduled stops. All this has been achieved thanks to the program or service IVECO TopCare, which guarantees the increase in the uptime of the vehicle ensuring its return to the road as quickly as possible.
IVECO has launched the industry’s first rapid service and hospitality package: IVECO TOPCARE. It is a premium support service powered by IVECO connectivity. In this way, has been designed to support customers in case of unforeseen maintenance. TThis is how the vehicle is able to get the vehicle back on the road as quickly as possible and taking care of the driver if the incident requires more time to solve it. A first-class service, unique in the freight transport sector.
IVECO has a network of more than 1,800 service points across Europe, ready to assist customers 24 hours a day. The driver will not stop being alone at any time and will have the help of an expert and the vehicle will return to the road quickly.
Thinking about drivers
Mihai Radu Daderlat, Director of IvECO’s Truck BU Customer Service TCO & Services, said: “With TOPCARE, IVECO once again proves to be the first to innovate its broad portfolio of services built around the customer. Driven by our strong driver-centric approach, combined with our digital and connectivity mindset, we have designed a premium assistance service to ensure our drivers and fleet owners enjoy peace of mind when their truck is on the road. We want our customers to feel safe with IVECO in any situation, so we devised a comprehensive coverage that guarantees a fast and agile action thanks to advanced systems, maximizing the vehicle’s uptime and business productivity while taking care of the driver, even in case of unforeseen events.”
